Some of the costs associated with in-house employees like salaries and benefits is very straightforward to calculate. Then there are the costs associated with managing IT completely in-house that are not so apparent.
Trying to have all the IT expertise needed to properly install and maintain a complex IT network can be expensive, so a business will frequently stretch a staff to the max, not only in terms of responsibilities and hours but also in terms of expertise. With the heavy reliance that a modern enterprise has on IT capabilities, this is a risky approach.
With a loss of IT capability, a business is dead in the water. Customer orders can’t be placed, customer communication suffers, internal processes grind to a halt, and important documents or information is inaccessible. The costs of a few minutes, let alone a few hours, of lost IT capability can be dramatic but difficult to completely comprehend. IT Managed services can bring high-level industry knowledge and experience to build robust, reliable IT.
Likewise, a breech in security that gives unscrupulous parties access to customer, supplier, or employee information is hard to access financially. Unauthorized access to proprietary data can:
- Damage the brand or reputation
- Need extensive resources for recovery
- Lose competitive advantage in products or processes
- Cause compliance and regularity issues
Another somewhat hidden cost is IT systems, applications, and hardware that are not properly aligned or maximized. These result in issues like bottlenecks, increased times to repair/maintain, and unneeded capital expenditures when existing equipment could be adequate. These are common issues in IT departments that are stretched thin or lack certain industry experience and expertise.
IT Managed services can help address issues like reliability, security and compliance, as well as functionality that can cost a business big time. You don’t have to have an in-house expert for every compliance issue or for every application in order to get the most from your IT investment.
Another real advantage of shifting responsibility to IT Managed services is the predictability of known costs. You select the provider and the service level that fits your organization, and you know exactly how much IT will cost your business for the foreseeable future. No surprises or sticker shock. The more you take advantage of IT Managed services, the more predictable IT costs become.