Each Managed IT Services Provider offers a unique set of services based on the collective experience of the staff, the hardware employed and the pricing structure. These varied choices make it difficult to directly compare providers. The methods that work for one business will likely be ineffective for another, even within the same industry.
Finding the perfect partner becomes an easier task if you start the process with a clear understanding of what a competent Managed IT Services Provider looks like. Use this checklist to steer your decision in the right direction:
Does the Managed IT Services Provider have demonstrated experience in designing innovative solutions?
Look for a proven record of success, how long the provider has been in business and the type of metrics utilized to evaluate your IT environment.
What technology competencies does the Managed IT Services Provider possess?
A competent Managed IT Services Provider must know how to leverage technology to help your company operate more efficiently. Engineer certifications and agency partner levels are an excellent indicator that a Managed IT Services Provider knows their business. Passing the rigorous testing proves their competency with the technology, plus it provides in-house engineers with preferred access to the certifying company’s tech team.
Has the Managed IT Services Provider worked with companies similar in size, scope and industry?
Your Managed IT Services Provider should understand that mid-size businesses have vastly different IT requirements than large corporations. They should be familiar with the technical aspects and regulations in your industry. For example, Paranet has the in-house resources and certifications to build and manage networks that comply with the security standards outlined by HIPPA and the IRS.
Is the Managed IT Services Provider willing to understand your unique business issues?
From a philosophical standpoint, your MSP must understand your business structure, workflows, current technology and imminent goals. You need a partner who understands where you are today and listens to where you are trying to go. With a sincere appreciation for the challenges you are facing, your Managed IT Services Provider should assemble a personalized roadmap that solves those problems. The MSP should carry out these tasks with flexibility and an eye toward budgetary constraints.
Does the Managed IT Services Provider offer Service Level Agreements and Opt-Out Clauses?
Before work begins, you should receive a detailed SLA that clearly defines the problems and solutions, as well as the response times and metrics. Termination clauses for performance and satisfaction are essential parts of the agreement.
Does the Managed IT Services Provider know my name?
At the very least, your emails and phone calls should be answered promptly. Trustworthy companies guarantee their emergency response time. When our customers call Paranet, a monitor pulls up their company’s important infrastructure details so that we can clearly diagnose the problem and immediately contact any third-party providers to seek a resolution.