Desktop managed services includes the provision of a variety of services designed to enhance the overall performance within an information technology department. The company providing managed services provides a list of those services in a well-defined manner prior to entering any agreement. Desktop managed services highlights the desktop component of a company’s information technology department. The efficiency of the information technology department directly affects worker productivity, marketing productivity, and servicing of client needs.
Among the offerings of desktop managed services is a remote infrastructure management program that influences the desktops of employees. By using remote infrastructure management, the service provider can provide real-time monitoring of company’s information technology desktops, streamlining the user experience and ensuring excellence and reliability in desktop environments. In addition, remote infrastructure management also plays a key role in the following areas: network and server solutions/upgrades, collocation services, data management (data backups, storage and recovery), and information technology consulting research and advice.
Additionally, desktop managed services can include: network security, professional service engagements, and information technology resource solutions provided on an adaptive and on-going basis. Information technology resource solutions are often divided into a series of “tiers” or “levels” of service in order to maximize efficient information technology solutions that are most suitable to client needs. Here, categorizing issues and assigning those issues to departments that have demonstrated ability in providing a solution to that level of information technology problem streamlines the process of information technology solutions.
Desktop managed services also includes a focus on network and desktop and network security solutions. This support aspect covers every step of the security protocol life-cycle. The security protocol life-cycle is defined in the following steps as follows: first the planning of the security system, second the policy’s enforcement/implementation, third monitor and manage the desktop and network security system, fourth intrusion detection of the security system, fifth ongoing security assessments including firewall security, sixth a comprehensive threats and risks analysis, and resulting in the seventh step of a comprehensive and successful security policy creation.
Additional services often listed by desktop managed service providers include: remote or onsite diagnostic and solution identification, new system configuration and updates, e-mail configuration and support, software updates and support, general maintenance and repairs, crisis resolution, and asset management (including hardware and software procurement, set-up, and maintenance). These services are listed and form a part of general offerings pre-defined and listed before any agreement between the provider and the client utilizing those services.