Paranet's proactive approach to desktop managed services and remote desktop management refines your core infrastructure to minimize the need for end-user desktop support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.
Desktop managed services and user management provide computer support, troubleshooting, and issue resolution during normal office hours via telephone support, remote utilities, or onsite support. Our help desk services address your employees' needs directly and immediately.
Paranet Provides Comprehensive User Management Services
- User management
- Desktop policy and administraiton
- New and replacement PC deployment
- Remote and onsite diagnostic and solution identification
- Add, change, delete for Microsoft Exchange and phone systems
- Hardware and software installation, configuration, and upgrades
- General maintenance and repairs
- Crisis resolution
Tools and Automation
Existing customers award Paranet IT Help Desk/Desktop Support a satisfaction rating of 98.11 percent with a speed of resolution rating at 96.15 percent. We attribute this high level of satisfaction to our staff's expertise and automation tools that enable us to control electronic devices remotely, reduce human intervention to a minimum, and speed time-to-resolution.
Paranet Utilizes GoToAssist for Fast, Easy, and Secure Remote Desktop Management Services
This tool requires no software installation on your machines; instead, it employs a small, on-demand download and ensures complete data privacy through 128-bit end-to-end security based on Advanced Encryption Standards (AES), firewall integrity and compatibility, end user permissions and control, and use of a highly secure data center.
Customer Interaction Solutions Magazine awarded GoToAssist "Product of the Year" for integration and said it represents the "best that this industry has to offer." This is the fifth year in a row that GoToAssist has received this award. According to the magazine, editors selected companies based on "vision, leadership and attention to detail."