Paranet's proactive approach to Desktop Managed Services and Remote Desktop Management refines your core infrastructure to minimize the need for end user desktop support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.
Desktop Managed Services with Remote Desktop Management provide computer support, troubleshooting, and issue resolution during normal office hours via telephone support, remote utilities, or onsite support. Our help desk services address your employees' needs directly and immediately.
Paranet delivers a full range of Managed Desktop Services.
- Remote or onsite diagnostic and solution identification
- New computer set-up, configurations and upgrades
- E-mail configuration and support
- Software updates and maintenance
- Hardware and software installation, configuration and upgrades
- Internet connectivity issues
- General maintenance and repairs
- Crisis resolution
- Virus control and removal
Automated Tools
Existing customers award Paranet IT Help Desk/Desktop Support a satisfaction rating of 98.11% with a speed of resolution rating at 96.15%. We attribute this high level of satisfaction to our staff's expertise and automation tools that enable us to control electronic devices remotely, reduce human intervention to a minimum, and speed time-to-resolution.
Paranet utilizes GoToAssist for fast, easy and secure remote desktop management services.
- Requires no software installation on your machines, rather it employs a small, on-demand download
- Ensures complete data privacy through 128-bit end-to-end security based on Advanced Encryption Standards (AES), firewall integrity and compatibility, end user permissions and controls, and use of a highly secure data center
- Customer Interaction Solutions Magazine awarded GoToAssist "Product of the Year" Award for integration and represents the "best that this industry has to offer." This is the fifth year in a row that GoToAssist has received this award! According to the magazine, editors selected companies based on "vision, leadership and attention to detail."
Paranet utilizes Autotask to provide web-based help-desk support requests
- Autotask is ranked as the #1 web-based help desk system for managed service providers
- Used by thousands of IT providers worldwide
- Tracks individual help desk requests, requiring tasks and project plans
- Offers a client access portal and reporting features
Learn More
If you want to know more about what Paranet's Desktop Managed Services can do for your business, click here to schedule a consultation or call us at 214.623.5150.
