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5 Keys to a Well-Rounded Managed IT Services

What should your managed service provider bring to the table?With recent waves of cyberattacks, data security is a major concern for your CIO. Yet it’s sometimes easy to forget there’s more to providing IT services than security.

So let’s step back a moment and look at the bigger picture. Here are the core services we feel a reliable managed service provider (MSP) brings to the table.

  1. Infrastructure Management

The shift to cloud-based infrastructure isn’t likely to slow. The cloud can lower costs and capital expenditures while adding extreme flexibility. You can add computing power, storage and bandwidth on the fly and only for as long as you need.

You choose a cloud-based solution, one that’s on-premise or a hybrid of both. Your MSP can ensure you have all the computing resources you need, when you need them. Just make sure their staff maintains certifications in a broad range of disciplines.

  1. User Management

After addressing the computing needs, you still have employees to take care of. Maintaining desktops and laptops is a never-ending chore for IT staff. A good provider can do all this remotely, thus keeping your costs down. With today’s speedy networks, they can even replace physical machines with easier-to-maintain virtual desktops.

Maintenance means more than users’ machines and operating systems; you also have to provide access to the business applications they need. That means your MSP needs to be efficient in onboarding workers. And since users need hands-on help from time to time, a full-time support desk is a must.

  1. Network Management

Managing a business network means you have to understand routers, switches, firewalls and more. Even with cloud-based infrastructure, you have to connect the physical office via access points. That goes for both data and voice services.

And just because the world’s gone wireless doesn’t mean you can ignore network management. Maintaining a wireless office network presents its own challenges in user access and security. An MSP can design, install and monitor your network around the clock. No full-time in-house team required.

  1. Security Management

This brings us back to security, a topic we’ll continue to cover in all its facets. It’s not enough to configure a firewall and hope you’re secure until the next checkup. A good provider will manage your security policies remotely and conduct regular security audits.

In today’s threat landscape you need even more than that. Paranet uses an integrated end-to-end suite to scan for vulnerabilities as your network changes. We also provide continuous intrusion detection leveraging up-to-date threat intelligence from around the globe.

  1. Business Continuity

Finally, there’s disaster recovery and business continuity, another huge topic. Business today is all online. A disaster these days is more likely from power loss, a failed server or a cyberattack than a hurricane or a fire. Being offline for even an hour can cost millions in sales, productivity losses and damage to reputation.

An MSP should provide more than just data backups. An experienced staff with the proper tools can detect an outage and failover in minutes – anything from a single disk to the entire office. Your staff keeps working and your customers keep buying and using your services.

Creating a well-rounded solution that’s right for you

Your organization can pick and choose which services to outsource. But there are advantages to using an MSP that provides a full suite of services. To be sure, this removes the entire IT burden from your shoulders. It also provides single points-of-contact and consistent service level agreements.

What makes a managed service experience exceptional, though, isn’t the software and hardware. It’s the people behind the services. It’s the ones who work with you to understand your unique needs, the ones who provide expert guidance backed by experience, the ones who know how to support you with an integrated solution and staff. That way, you don’t have to put all the pieces together yourself.

Wondering how a more integrated approach to IT services can benefit your organization? Our end-to-end managed services can save you more than just operational costs. Schedule a consultation to learn more.

 

How to Choose a Managed IT Services Provider eBook

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