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6 Reasons Desktop Virtualization Makes More Sense Than Ever

Posted by Brad Dorethy

May 17, 2016 10:00:00 AM

A Google search this morning showed a parade of different articles, all titled “Desktop Virtualization Comes of Age.” At first glance, the earliest article was back in 2007. Yet another appeared almost every year. That means we’ve been predicting virtual desktop infrastructure (VDI) will become viable and affordable for almost 10 years.

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Topics: Managed IT Services



The Two Sides to Battling Cyberattacks

Posted by Blake Bellman

May 10, 2016 10:00:00 AM

We’re often asked how well-prepared we are to respond to a cyberattack. After all, cybercriminals will target almost every company sooner or later in an attempt to penetrate their security perimeter. But how you respond to an attack is only half the story. There are two sides to preparing for the inevitable attack: defense and offense.

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Topics: IT Security



It's No Time for Cybersecurity to Take a Vacation

Posted by Blake Bellman

May 3, 2016 10:00:00 AM

It’s interesting when several IT stories, each of which we’ve discussed individually, come together. They emphasize just how well IT specialties complement each other. Today is such a case.

Data breaches happen so often we’re becoming de-sensitized to the news reports. Breaches affect industries where customer information should always be secure. These include banking, insurance, government agencies and lately, the healthcare industry. These all highlight why traditional, preventative network security is not enough in today’s threat landscape.

We’ve also discussed using CRM in hospitality to improve both customer experience and bottom line.

Today, these seemingly unrelated topics come together.

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Topics: Customer Relationship Management, IT Security



The Evolving Role of the Virtual CIO

Posted by Brad Dorethy

Apr 26, 2016 10:00:00 AM

In its State of the CIO 2016 report, CIO.com found that just 46 percent of CIOs surveyed report to their CEO. While that’s an increase from the year before, it’s still alarmingly low. It means that well over half report to someone other than the Chief Executive Officer.

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Topics: IT Support



The 5 Pillars of Well-Rounded Managed Services

Posted by Kris Lamberth

Apr 19, 2016 10:00:00 AM

With recent waves of cyberattacks, data security is a major concern for your CIO. Yet it’s sometimes easy to forget there’s more to providing IT services than security.

So let’s step back a moment and look at the bigger picture. Here are the core services we feel a reliable managed service provider (MSP) brings to the table.

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Topics: Managed IT Services



Is VDI the Answer to Ransomware in Healthcare?

Posted by Blake Bellman

Apr 12, 2016 10:00:00 AM

We’ve recently discussed how the healthcare industry is especially vulnerable to cyberattacks. The factors that contribute include outdated desktop computers and operating systems, unprotected wireless medical devices and an overall lack of network intrusion detection.

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Topics: IT Security



Cyberattacks: Ready or Not, Here They Come

Posted by Blake Bellman

Apr 5, 2016 10:00:00 AM

Every week, we read about another prominent company whose network and systems have been hacked. But for every one that hits the news, there are dozens more, possibly hundreds, that go unnoticed. Why? We don’t read about them because the targeted companies aren’t big, household names.

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Topics: IT Security



Hazy Forecast: Are You Really Spending More on IT Software, or Less?

Posted by Kris Lamberth

Mar 29, 2016 10:00:00 AM

The first quarter 2016 report on trends in software spending is out. According to a March 2016 Digital Infrastructure report from 451 Alliance, 2Q 2016 Corporate IT Spending Trends - Spending Slows, 20 percent of survey respondents say their companies will spend less this quarter on software - up from 18 percent in the last survey. Only 16 percent will increase their budgets.

For the first time in eight years, January purchases haven’t shown an increase over the prior period. That signals IT spending is still pretty tight, especially where major software investments are concerned.

Or does it?

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Topics: Managed IT Services



Alert! The Real Cost of Detecting Intrusion

Posted by Blake Bellman

Mar 22, 2016 10:00:00 AM

Last year, IBM released the results of a study showing a 23 percent rise in the average total cost of a corporate data breach. For the study participants, the average came to $3.79 million. It’s impossible to ignore the need for information security, monitoring and staffing to protect ourselves from such breaches.

Yet the ongoing costs of this vigilance is also sizable, especially in light of false positive alerts. The Ponemon Institute reports the average company spends $1.2 million in wasted staff time alone responding to false alerts every year.

How do you strike a balance between this costly, inefficient use of your staff and the risk of an actual breach?

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Topics: IT Security



Are You Betting the House on CRM?

Posted by Jason Ihaia

Mar 15, 2016 10:00:00 AM

Adoption of customer relationship management (CRM) solutions continues to rise in almost every industry. Statistica projects revenues from CRM solution sales will rise to a staggering $24.2 billion in 2018, a 23 percent increase from 2015. That jump includes companies in the hospitality industry – hotels, resorts, restaurant, even casinos.

Traditionally use of CRM in hospitality has focused on providing a better guest experience. By collecting more complete information about the guest, the company can provide faster personalized service from booking to checkout.

A CRM can also help maintain a robust sales funnel. It can capture opt-in data to better focus engagement over the long term. The goal may be to encourage repeat visits by guests or to nurture corporate clients through an extended sales cycle. Either way, it’s all about providing constant, relevant content to the customer.

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Topics: Customer Relationship Management



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